How We Protect Your Information
This Privacy Policy explains how Ottilie collects, uses, stores, and protects your personal information when you visit our website, create an account, place an order, contact us, or interact with our services.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have under UK data protection law.
By using our website or purchasing from Ottilie, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.
Ottilie is an online boutique offering a carefully curated collection of clothing, accessories, and related products.
For the purposes of UK data protection law, Ottilie is the data controller responsible for the personal information we collect and process.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@ottiliechester.co.uk.
We may collect personal information from you when you browse our website, place an order, create an account, sign up to receive updates, contact us, or interact with our services.
The information we collect may include:
We do not intentionally collect special category data, such as information about your health, religion, ethnicity, or political opinions.
Payments are processed securely through the payment methods shown at checkout. Ottilie does not store your full card details on our website.
Your payment provider may process your payment information in accordance with its own privacy policy and security procedures.
We use your personal information to provide our products and services, manage orders, communicate with you, improve our website, and meet our legal obligations.
This may include using your information to:
Under UK data protection law, we must have a lawful basis for using your personal information. Depending on how you interact with us, we may rely on one or more of the following lawful bases:
We will only send you marketing emails where we have your permission or where we are otherwise allowed to do so by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at hello@ottiliechester.co.uk.
We will still send essential service messages relating to your orders, account, delivery, returns, or customer service enquiries.
Our website may use cookies and similar technologies to help the site function, remember your preferences, improve performance, analyse website traffic, and support marketing activity.
Some cookies are essential for the operation of the website, while others are optional and will only be used where required consent has been given.
Further details can be found in our Cookie Policy.
We may use analytics tools to understand how visitors use our website, which pages are visited, how customers move through the site, and how we can improve the shopping experience.
Analytics data is generally used in an aggregated or pseudonymised form and helps us improve website performance, content, navigation, and product presentation.
We only share your personal information where necessary to operate our business, fulfil your order, provide services, or comply with legal requirements.
We may share information with:
We do not sell your personal information.
Some of the third-party services we use may process personal information outside the United Kingdom.
Where personal data is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place, such as adequacy regulations, approved contractual terms, or other lawful transfer mechanisms.
We only keep personal information for as long as necessary for the purpose it was collected, including for order fulfilment, customer service, accounting, legal, tax, fraud prevention, and business record purposes.
Order and transaction records may be kept for up to six years where required for tax, accounting, or legal reasons.
Marketing information will be kept until you unsubscribe or withdraw your consent, unless we are required to retain a limited record to respect your preferences.
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include secure website connections, access controls, reputable payment providers, system monitoring, and limiting access to personal information to those who need it for business purposes.
No website or online service can be guaranteed to be completely secure, but we take privacy and data protection seriously.
Under UK data protection law, you have rights in relation to your personal information. These may include the right to:
These rights are not absolute and may depend on the circumstances and our lawful basis for processing your information.
You have the right to object to our use of your personal information where we rely on legitimate interests, including certain types of profiling, analytics, or direct marketing activity.
You can object by contacting us at hello@ottiliechester.co.uk.
Where we rely on your consent, you can withdraw that consent at any time.
This includes unsubscribing from marketing emails or changing your cookie preferences through the cookie settings available on our website.
Withdrawing consent will not affect the lawfulness of any processing carried out before consent was withdrawn.
If you create an account with Ottilie, we will use your information to manage your account, display order history, save relevant details, and make future purchases easier.
You are responsible for keeping your login details secure. Please contact us promptly if you believe your account has been accessed without permission.
Our website is not intended for children and we do not knowingly collect personal information from children.
If you are under 18, you should only use this website with the involvement of a parent or legal guardian.
Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites. You should review their privacy policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes to our business, website functionality, legal obligations, or how we process personal information.
The latest version will always appear on this page. Where appropriate, we may notify you of significant changes.
If you have any questions about this Privacy Policy, how we use your personal information, or if you wish to exercise your rights, please contact us at hello@ottiliechester.co.uk.
If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection matters.
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