Cookie Preferences
This Cookie Policy explains how Ottilie uses cookies and similar technologies on our website. It sets out what cookies are, why we use them, and how you can manage your cookie preferences.
This Cookie Policy should be read alongside our Privacy Policy and Terms & Conditions. It explains how cookies and similar technologies may be used when you visit, browse, or shop on the Ottilie website.
By using our website, you may be asked to accept, reject, or manage certain cookies depending on their purpose.
Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and understand how visitors use the site.
Cookies may be set by the website you are visiting, or by third-party services used on that website, such as analytics, payment, marketing, or social media tools.
We use cookies and similar technologies to support the operation of our website, improve your shopping experience, understand website performance, and where appropriate, support marketing activity.
Cookies may help us to:
The cookies used on our website generally fall into the following categories:
Some cookies are essential for the website to work. Others are optional and will only be used where required consent has been given.
Strictly necessary cookies are required for the website to function properly. They enable core features such as page navigation, secure areas, basket functionality, checkout, fraud prevention, and cookie preference management.
These cookies cannot usually be switched off through our cookie preference tools because the website may not work correctly without them.
Performance and analytics cookies help us understand how visitors use our website. For example, they may show us which pages are visited most often, how customers move through the site, and whether any errors or performance issues occur.
This information helps us improve the website, product presentation, navigation, and overall customer experience.
Functionality cookies allow the website to remember choices you make, such as preferences, saved details, or settings that improve your browsing and shopping experience.
If these cookies are disabled, some personalised or enhanced features may not work as intended.
Marketing and advertising cookies may be used to help deliver more relevant content, measure the effectiveness of campaigns, and support advertising across other websites or platforms.
These cookies may be set by Ottilie or by carefully selected third-party services. They will only be used where required consent has been given.
Some cookies may be placed by third-party services that appear on, or support, our website. These may include services relating to payments, analytics, marketing, social media, video content, website security, or embedded tools.
Third-party providers may use cookies in accordance with their own privacy and cookie policies. We recommend reviewing their policies if you would like more information about how they use cookies.
As our website includes online shopping functionality, cookies may be used to support basket, checkout, customer account, payment, and order-related features.
These cookies help the website remember your basket contents, process orders securely, manage sessions, and provide a reliable shopping experience.
We may use analytics tools to help us understand how visitors find and use our website. Analytics information is generally used in an aggregated or pseudonymised way and helps us improve the site over time.
Where analytics cookies are not strictly necessary, they will only be used where the appropriate consent has been given.
Where we use marketing tools, cookies or similar technologies may help us measure campaign performance, understand customer journeys, and show relevant content or advertising.
Marketing cookies will only be used where required consent has been given.
When you first visit our website, you may be shown a cookie banner or preference centre allowing you to accept, reject, or customise non-essential cookies.
You can usually update your cookie preferences at any time by reopening the cookie settings on our website.
Most web browsers allow you to manage cookies through their settings. You can usually block cookies, delete existing cookies, or set your browser to alert you before cookies are placed.
Please note that blocking all cookies may affect how our website works, including basket, checkout, account, and preference features.
Cookies may be session cookies or persistent cookies. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them.
The length of time a cookie remains on your device depends on the type of cookie and the settings applied by Ottilie or the relevant third-party provider.
In addition to cookies, we may use similar technologies such as pixels, tags, local storage, or tracking scripts. These technologies can help with website functionality, analytics, marketing, and performance measurement.
Where required, these technologies will be managed in line with your cookie preferences and applicable privacy laws.
We may update this Cookie Policy from time to time to reflect changes to our website, services, cookie tools, third-party providers, or legal requirements.
The latest version will always appear on this page.
If you have any questions about this Cookie Policy or how Ottilie uses cookies, please contact us at hello@ottiliechester.co.uk.
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